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Help if you are being bullied.

  8 Basic suggestions - nobody should be bullied!

      1. Keep a diary or record of what is happening, when and who was there – were there any witnesses?
      2. Keep any evidence – take a photo if your things are damaged or you have an injury – keep doctor’s letters if you have to visit a doctor about an injury.
      3. Tell someone at home or at school
      4. If you have been physically assaulted this may be a matter for the police – talk to your local community safety officer
      5. Compare offers from different sites.
      6. If you have had some extremely unpleasant or  dangerous experience online you can use the CEOP button below. 
        Do not reply to the nasty or cruel message, but don't delete it - this is evidence.
        Keep the evidence by saving it or taking a screen grab. CEOP is for reporting severe abuse, or child exploitation, they do not usually deal with bullying.
      7. Your phone provider might be able to trace callers who leave abusive messages. Block the sender, save and report it.
      8. Keep out of the way of the bully and try to move around with friends looking confident
      9. There are helplines listed below.

Click on the buttons below to jump to different sections.

Advice   Cyberbullying Helplines 
    Websites      The Law  
  Parents   Websites  



Try not to let bullies achieve what they want             


Bullies want to humiliate their victim and get everyone to admire their power. Sometimes it can help if you don't give them  what they want. 

You might be able to jokingly pretend to laugh it off or try one of these ideas...
  • Agree: 'Yeah, that 's how I am.   It's good we're all different.
  • Practice some clever responses when you are at home  and use them. Calmly but firmly say you find what they said insulting or disrespectful.
  • You may be scared but try not to show it. Then get help as soon as you can.
  • Try and make friends with other people, it helps to go around with others.
  • Don't put yourself down too often, even in jokes. Humour helps but not always against you.
  • Walk tall and look out at the world confidently even if you don't feel this way

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Staying Safe Online


You are safer online if you keep your addresses, passwords and mobile number private. Think about this in chatrooms and on IM. Don't share your location either.

Sometimes cyberbullying is carried on  from bullying in school. Report it and get it stopped.

If you are cyberbullied, don't reply or delete, but save the evidence and get help from an  adult or one of the services listed here. You can block the sender.

Think before accepting messages or files from other phones.

Think before you forward a message that is cruel about someone - could you be bullying someone else?

If you post photos of yourself online, would you be happy for your mum to see these? They might be around on the internet for years. Don't give other people any ammunition they could use

Find out the serial number of your phone - just dial *#06# and keep the 15 digit number safe. If your phone is lost or stolen you can get it blocked by phoning 08701 123 123. This will stop people using it and pretending to be you.

Log out of sites like Facebook so that nobody else can simply pick up your phone and go onto your Facebook page and alter your status or post messages  pretending to be you.

Even trusting relationships can break up and personal pictures become public. If an intimate or nude picture of you has got out there and you want help contact ChildLine they have a new service to help you. (see below). 

You can find more information on how to stay safe online at

Choose your age group from this list:

If you have special educational needs and would like advice on staying safe online:
click here for advice from ChildLine


Or these general sections could be what you need -                                                        


Safety tips on the internet  
Safety tips on Twitter
Safety tips on Instant Messenger 
Safety tips on Social networking sites 
Safety tips on Mobiles 
Parents' guide to Instagram
Do you want to block someone on Twitter? 

Snapchat is not really private! Get support here
Snapchat allows senders to set how many seconds the recipient may have to view a message or picture, but some people are working round this, saving the picture and re sending it causing many problems. 

Internet Matters is a useful site set up by service providers, offering advice and education.

Recent warnings:
The head of Sony had her emails hacked - so might you! That is how Angelina Jolie learned what this person thought of her with major repurcussions. Don't let your personal messages become public knowledge.
We recommend you stay off and tindr as young people report major problems on both of these sites. If you use, did you know you can turn off the anonymous feature that lets people comment and send you messages anonymously? Some people are telling us that their personal photos are being taken off their SNS page and posted on other sites like Anonib,  with very offensive remarks - are all your photos set to private? When did you last check? The 'Snappening' proves that photos are not secure on Snapchat.

Neknominate an online drinking game proved dangerous even leading to loss of life as young people are encouraged to binge drink to excess. But young people have wised up and it seems to be on the wane. 


To report abuse cases to the Child Exploitation & Online Protection Centre
Please use this button 


Contacting service providers to report abuse

jpg      BEBO
      Click on the 'Report Abuse' link below the photo of a user's profile or below any specific content.
      Or submit a  report at

      or  Privacy Basics, for tips and a how-to guide for taking charge of your experience on Facebook.         terms, data policy and cookies policy updated November 2014


this essential guide and checklist by Facebook
      Learn how to untag yourself from a friend's photo at the new Facebook Privacy      

 Go to the direct link at the bottom of profile pages or click 'Report Abuse' button on Group pages 

       MSN Messenger
      Click the Help tab and choose the 'Report Abuse' option or go to
jpg      YAHOO Messenger
      Click the Help tab and choose the 'Report Abuse' option or go to

jpg     IWF 
 Internet Watch Foundation  
     If you have stumbled across material that has obscene content involving children
    (hosted anywhere in the world), adult obscene content (hosted in UK) or some other type of
    image such as computer generated (hosted in the UK) report it to the IWF.

jpg    DISNEY CLUB PENGUIN is a virtual world and online game popular among ages 7-11. Safety tips

  GOOGLE+ is a social network linked with other services provided by Google. Safety


  MOSHI MONSTERS a social game aimed at 6-12 year olds. Players can choose, customise and                        nurture a pet monster. Complaints have been that children with disfigurements or abnormalities                    are called Monster names or bullied due to their appearance. Safety tools

  MOVIE STAR PLANET an online game with a SNS aspect, popular with 8-13 year olds.Players                         can customise a movie star character and explore a virtual workd. Children can create                                     animated films, design artbooks; play games online or use chat rooms. Safety features

 TUMBLR a blogging and SNS owned by Yahoo  

 TWITTER is used for microblogging 'tweets' of 140 characters that can include images or videos.                    it is possible to tweet someone directly too. Safety features

  YOUTUBE the msot popular video sharing site it is owned by Google.                                                                 About Safety Mode and features

Update on popular apps.

  jpg      Helpline set up for people experiencing 'Revenge Porn' when your personal photos are shared following a breakup as a vicious retaliation. 0845 6000459

Would you like to check your digital reputation? 
Here is a useful checklist created for you by the Internet Watch Foundation. 

Numbers to call if you want to report being bullied through your mobile
gif or 0870 521 4 000

191 from a vodafone phone,
    or 0870 070 0191 if you pay monthly. 
    If you are a 'Pay as You Go' customer, use 0870 077 6655.

    Call 333 from a 3 phone or 0870 733 0333

  Call 450 from an Orange phone or 07973 100 450 for     
  Pay as You Go
or 07973 100 150 for
 Pay Monthly customers.
    Call 150 on a T mobile phone, or 0845 412 5000 

 Talk Talk 0203 441550 general contact number for support

Where to report a problem


Action Fraud

If you think your child has been ‘scammed, ripped off or conned’ online you can report it to Action Fraud online or call them on 0300 123 2040.



The CEOP Command of the National Crime Agency is dedicated to tackling the sexual abuse and exploitation of children and young people. You can report concerns about any suspicious sexual behaviour directly to CEOP.


Internet Watch Foundation

If you see any criminal sexual content online you can report it anonymously to the Internet Watch Foundation.



If your child has seen any type of content online or offline, that you think is unsuitable for them, you can report it using ParentPort.


True Vision

If you see any content that incites hatred you can report it to True Vision.



If you see any content online related to terrorism, you can report it anonymously to the Counter Terrorism Internet Referral Unit (CTIRU).


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You can speak to someone about anything that is worrying you. 

If you are hearing impaired, try textphone 0800400222 in daytime hours.
Look here to find out all the many ways you can get in touch with ChildLine

0800555111If you think a crime has been committed

The Samaritans 
08457909090 (confidential, non-judgemental support 24 hrs a day)
If you are feeling desperate or depressed or your friend feels this way.

If u care, share
was founded in memory of Daniel O'Hare who took his own life at 19 without warning.
For care and advice for young people and their families contact 
Tel 0191 3887186 their message: 'There's always a way'

The Child Exploitation and Online Protection Centre
(CEOP) or use the CEOP button on many websites to report unsuitable or threatening behaviour online.
This is not for personal arguments or dramas, but for really serious situations.


 Educational action challenging homophobia,
provides a national helpline for young people experiencing homophobic bullying: Tel: 0808 1000 143.

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Other sources of advice for young people can be found at-

A list of approved counsellors/psychotherapists can be found at

Talk CBT is a counselling service for all, but has a specialist suicide prevention programme for young people it is based in the North East  
How to keep Kids Safe Online Guide 2017




Visit our BIG pages for parents 

Mumsnet: Why not talk to other mums on mumsnet?

Kidscape: helpline for parents 08451 205 204jpg

National Youth Agency

: Offers a wide range of advice and support including what to do when a child may disclose a further problem such as domestic violence or neglect. 

Red Balloon Learner Centre Group
offers support and education for the recovery of bullied children who are severely affected. 49 New Square, Cambridge CB1 1EZ Tel 01223 366052

: Information on tackling homophobic bullying

Transforming Conflict
: For information on restorative practices and training


Open College An interactive useful site full of clear messages, easy to read.


Internet Matters A site developed by service providers with useful advice

New tips for parents on cyberbullying

Famil Friendly Wi-Fi in public places can be recognised by this logo. 




Anti-Bullying Alliance:
For a description of ways to enable participation for children and young people with special needs, click here

CEOP (The Child Exploitation Online Protection Centre):
Hosts the Young people’s online charter and is responsible for safety on the internet. There is advice for parents and carers and for young people

For information and materials on a range of online safety aspects such as social networking, being a good digital citizen, and cyberbullying.
New in 2013 Childnet launched an interactive matrix,, where you can search for advice and support according to audience and topic. Childnet also offers activities, posters and materials on

EACH (Educational Action Challenging Homophobia):                            jpg
Provides training to challenge homophobic bullying: Runs a helpline 0808 1000 143

LEAP:Transforming Conflict
Offers training and workshops in confronting conflict and hosts the Academy for Youth and Conflict for formal training leading to qualifications for staff

The Don’t Stick it, Stop It! campaign contains stickers and useful materials, such as line animations and video clips, which can be used for training/awareness purposes

National Youth Agency

Offers a wide range of advice and support in this area, including what to do when a child may disclose a further problem such as domestic violence or neglect. Visit

Information on tackling homophobic bullying


If you are concerned about extremism in a school or organisation that works with children, or if you think a child might be at risk of extremism, contact the helpline.
Open Monday to Friday from 9am to 6pm (excluding bank holidays).

Professionals online safety helpline by UKCCIS   

Transforming Conflict: For information on restorative practices and training

Respectme Scotland for useful advice on managing bullying and cyberbullying

Government of Wales Anti-Bullying Guidance, here 


You will find a list of items you might find useful.

 Anti-Racism resources

Bullying and Racism, monitoring and evaluation guide for schools
Equality Act Graphic with thanks to Robin Richardson
Exploring the long journey towards equality
Is this word OK? Activity with students
More resources to address racism in schools
PSED update for schools
Stand up to hatred
Ten Tips to address bullying in schools
This is a refugee 



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Is it a crime?

No matter how bad bullying can seem, many incidents of bullying are not seen as crimes, so they are not a matter for the police. The best people to deal with cases like these are parents, teachers and other responsibile adults like youthworkers and foster parents.

But some types of bullying are illegal and should be reported to the police.

This includes anything that involves:

Violence or assault


Harassment, intimidation or stalking over some time

Calling someone racist or homophobic names or insults

Inciting hatred

Sharing inappropriate photos of under age children

Sending abusive or threateneing messages over and over again. (One incident is not normally enough to get a conviction).

Anything that is seen as a hate crime.

What next if you think it is a hate crime?

The Equality Act 2010 makes discrimination unlawful. 

Schools (not Independent Schools) are required by law to have a Behaviour Policy that includes how to deal with bullying or an Anti-Bullying Policy within it. BIG Award prefers to see a full Anti-Bullying Policy which is integrated with Acceptable Use of ICT. 


Although the websites listed here are checked regularly, the constantly changing nature of the internet means that some sites may alter after we have viewed them. BIG is not responsible for, nor does it necessarily endorse, the content of these external websites.


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